At Peoples Bank, we are committed to clear, respectful, and secure communication with our customers, partners, and the community. This Communications Policy outlines how we interact with you and what you can expect from us when it comes to correspondence across digital, written, and verbal channels.
We communicate through secure channels including official emails, direct mail, in-branch signage, our website, and customer service phone lines.
We may also use SMS text messaging and mobile app notifications when you have opted in to receive them.
We will never ask for sensitive information such as your password, PIN, or full Social Security number via email or text.
All electronic communications will be transmitted using industry-standard security protocols to protect your personal information.
Keep your contact information up to date so we can reach you with timely account updates and alerts.
Report any suspicious or unauthorized communications claiming to be from Peoples Bank to our customer service team immediately.
We aim to respond to all customer inquiries within one business day whenever possible.
In the event of service disruptions or urgent updates, we will communicate promptly through multiple channels including our website and social media accounts.
If you have any questions about this policy or need assistance, please contact our customer support team. We value your trust and strive to maintain open, honest, and secure communication at all times.